Refund policy

Right of withdrawal

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of the contract.

In order to exercise your right of withdrawal, you must (Anja Wagner - Ecardilly, at the Pfaffenmauer 37, 60388 Frankfurt, telephone 06109249212, e-mail Wagner@ecardilly.de) by means of a clear explanation (eg a letter sent by post, fax or E -Mail) informed about your decision to revoke this contract. You can use the attached pattern withdrawal form, but not prescribed.

To maintain the cancellation period, it is sufficient that you will send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the revocation

If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from the fact that you choose a different kind of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same payment methods that they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you be charged charges due to this repayment.

Expiration of the right of withdrawal

Your right of withdrawal will expire as soon as we have started executing the Treaty, provided that you have explicitly agreed that we start the execution of the contract before the expiration of the cancellation period, and they have confirmed their knowledge of their consent at the beginning the execution of the contract lose their right of withdrawal.